Frequently Asked questions

That is probably the best question we receive. It all starts with our DNA: Sophistication = World Peace. We are a group of Connoisseurs that understand, in order to have world peace… we must all care about each other. The best way we know how is to appreciate the work of someone else. Whether it is a Japanese family growing tea in Shizuoka - Japan or a Black Female Winemaker in Stellenbosch - South Africa… the exchange of experience for resources connects you to the world. The more sophistication you have… the more you understand. The more you understand… the more you care. The more you care… the more peace we have. The more peace we have… the closer we get to creating heaven on earth.

Our only purpose is to create world peace by elevating the sophistication of the world. We believe we’re the first sophistication club in the world but we hope we’re not the last. If there are any other clubs on the same mission, we applaud them for being on the same mission. At Marvonnay, we work very hard to create the best experience for our clients and create the most value for our artisans. We always prioritize passion above profit so we can show the world what humankind is capable of. The only club we’re trying to be better than is the one on our horizon.

We are always pushing the boundaries of what’s possible for experiences. Besides building out our Media and Travel offerings, our Virtual Courses and Boxes are curated by both data and Connoisseurs. If there is any club that will curate an experience you’ll love… it's Marvonnay.

Our Payment Processor takes security seriously and therefore complies with the Payment Card Industry Data Security Standards (PCI DSS). The PCI DSS is the highest data security standard for companies that accept credit cards. This standard provides protection of both confidentiality and privacy of the card's information used during an online transaction.

Marvonnay and our website builder takes customer trust very seriously. There are a couple of measures in place to ensure peace-of-mind: 1. There are full-time security consultants dedicated to the security of your client information. 2. Our website is Payment Card Industry Data Security Standards (PCI DSS) compliant and our website builder is accredited as a level 1 service provider and merchant. Regular security audits are conducted to maintain the ISO/PCI security certifications. 3. Marvonnay signup and login services are completed through HTTPS/SSL, a secure server. 4. Our website builder uses cryptography hash functions to protect your information. Your password is stored as a hash digest and the original cannot be recovered in the event of a security breach. 5. Our website builder is certified under the EU-US Privacy Shield Framework and the Swiss-US privacy Shield Framework as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, and therefore adheres to the Privacy Shield Principles. 6. In accordance with the GDPR, site visitors have the right to access their data or "be forgotten" (to be permanently deleted from your databases). You also have the option to accept or decline cookies.

You can click on ‘Forget Password’ on the Login Page and you will receive an email from our Website Builder to reset your password.

All prices are Canadian dollars (CAD). There is a currency reference on the website however you will still be charged in CAD.

Visit the Wallet section of the Member Dropdown Menu.

We accept Visa, Mastercard, JCB and PayPal.

All countries worldwide.

You may see multiple charges on your credit card and it will likely be for two common transactions: Shipping Surplus and Alcohol Reconciliation. Shipping Surplus: There may be an offer you’ve received for Free Shipping however there is a limit to what we’re able to offer due to the high shipping rates to remote locations. What you may see is a Shipping Surplus where we have taken off our Free Shipping maximum and charged you for the remainder. This charge may look different each month if you change your shipping address but if you want to be sure, you can fill out our Account Inquiry Form below. Alcohol Reconciliation: In order to comply with alcohol regulations, we curate alcohol for our private club members however we do not sell it. You will see the first transaction is a charge from Marvonnay. This is a deposit guarantee that you wish to partake in the club curation and gives us authorization to use your information to facilitate your alcohol purchase. The second transaction is a charge from our Licenced Alcohol Representative. This will be for 1 case of alcohol that will form part of the club curation. The second charge will be higher than the first so please ensure your debit/credit card has the capacity to handle the second charge. The last transaction is a refund from Marvonnay. This is to reconcile any differences from the previous transactions. The first transaction will happen immediately and the following two transactions will happen close to shipping. You can always find information about your orders on the ‘Orders’ section of the Member Dropdown Menu.

First and foremost, we apologize for any inconvenience caused. Sophistication is about the details and we wish to make this right for you. Any product that is intended for consumption is not applicable for returns or exchanges in order to avoid any safety risk posed by COVID-19. Any product that is not intended for consumption is valid for return or exchange within 30 days of delivery. You will be responsible for the shipping of your return item. If the value is over $75, please use a tracking number or shippers insurance. We understand that taste preferences vary from person to person however we cannot process your request if you don’t enjoy the product as it is out of our control. If upon receiving your shipment, the product is damaged, incorrect or flawed we can assist. We require information in order to process your request so please click on the Client Care Form below to begin your request. We appreciate your trust in choosing us and we will do everything we can to make things right.

Details coming soon.

Yes.

No. Only Marvonnay members can attend Events.

Unfortunately not.

Yes. Missed attendees will be sent a temporary link to access the recording. The link will only be live for 48 hours.

Marvonnay is a private club and we only sell to Marvonnay members. Clients are required to be legal drinking age in their respective countries in order to become a Marvonnay member. You can become a Marvonnay member by requesting an account on the website.

With the exception of corporate orders, all orders must be placed on the website. We do not accept orders by chat, telephone or email.

Always available. 24 hours a day, 7 days a week, 365 days a year.

Unfortunately not but we’re working on it.

The clock counts down to the shipment day for the month. If you purchase any of the subscription boxes before that deadline, you will receive the next monthly box. If you miss the deadline, you will receive the monthly box for the following month.

Yes. It should be in your email in a few minutes and if not please check your spam folder.

Visit the Orders section of the Member Menu.

No. Unless you are logged into Marvonnay, there is no guarantee that your cart will still be active. If you are logged into Marvonnay, you will receive an email when you leave your cart inactive for more than 1 hour.

There are times where we have to make substitutions due to unforeseen circumstances or to fill an order in a timely fashion. We reserve the right to make substitutions of any item for an item of equal or greater value.

We curate the products based on data and advice of our Connoisseurs, Consultants and Trade Professionals to ensure we deliver the best the world has to offer. While this ensures we get closer to what your preferences may be, we can’t guarantee it will be perfect. While we can’t assist with personal preferences, it is possible that someone in your network may enjoy it as a gift.

No. Marvonnay works with various licenced alcohol representative sellers to bring you the world's best beverages. Any sale of alcohol is facilitated directly with the licenced alcohol representative. Marvonnay charges its clients a curation fee to cover the curation, picking, re-packing, storage and shipping of their purchase. By placing the order as a Marvonnay client, you authorize us to curate your products.

We apologize for any inconvenience caused and we can help. Please fill out the Client Care Form below.

You should be able to find the greater quantity on our Shop Page https://www.marvonnay.com/shop. If your product is not in our Shop (pending on the availability of stock), fill out the Product Request Form below.

Marv is our digital sensory assistant and can keep track of all your preferences and products. Feel free to visit the Marv page https://www.marvonnay.com/account/marv.

Unfortunately not but we’re working on it.

Yes. Please contact your account manager or fill out the Corporate Request Form below.

There are limits to what is logistically possible on our end but we do the best we can. We curate the products based on data and advice of our Connoisseurs, Consultants and Trade Professionals to ensure we deliver the best the world has to offer. If there is a product you are really in love with, you may be able to find it as a standalone product in our Shop https://www.marvonnay.com/shop.

Yes but it’s highly dependent on stock availability.

Unfortunately not but we are working on it.

Yes. You can purchase any Service or Product however how to do so varies: Services. This includes any Classes, Courses and Appointments. In order to purchase this as a gift, you have to enter the Gift Recipient information upon checkout. You will receive the information as if you booked it however we will replace your information with the Recipient and send them a Gift Email. Products. Indicate the Gift Recipient's name and phone number on the Product Page. When checking out, put the Gift Recipient's address as the shipping address.

No. Only Marvonnay Members can attend events.

We add a card that has both names (yours and the Gift Recipient). Unfortunately we can’t personalize further but we are working on it.

Yes. For any deliveries that require the carrier to gain a signature, it is important for them to have the phone number as a last resort when making the delivery. We’ll do our best to not ruin the surprise.

For non-alcoholic boxes, shipment is similar to any regular e-commerce delivery, a package will arrive and be left at your shipping address. For alcoholic boxes, depending on your country the Shipping Carrier will need someone that is non-intoxicated and of legal drinking age is available to receive the shipment. If you are unable to be at your shipping address (eg. your home) at the time of alcohol box delivery, considering an alternative address (eg. your office). Depending on your country, if the Shipping Carrier is unable to deliver the alcohol box, they will leave it at a nearby Postal Office.

Shipping is highly variable and dependent on what you purchase, where you are located and which carrier we need to deliver your shipment. An estimation will be displayed during check out however there may be a surcharge later on if you are in a location outside of our normal coverage.

Yes. We have international carriers to ship to select countries. It is important that you are aware of any restrictions that apply (especially for alcohol) to your shipment region. Marvonnay also cannot take responsibility for any duties or taxes incurred with your shipment.

Unfortunately not but we’re working on it.

Unfortunately not but we’re working on it.

Yes. If the option is available for your shipping region, it will appear during checkout.

After placing your order, you will see the status on the Order Member menu and you will receive another email with your tracking number.

Yes. Life changes and we can change to suit your next adventure. In order for any request to take effect, you have to do so 3 weeks prior to the next shipment cycle. After this, you will be responsible for any fees Marvonnay cannot recover due to our Supply Chain commitments. Please fill out the Shipment Change Form below so we can process your request.

We apologize for any inconvenience caused and we can help. Please fill out the Client Care Form below.

If you have a subscription to any of our alcohol boxes, it is mandatory that someone that is non-intoxicated and of legal drinking age is available to receive the shipment. We can either reroute the delivery or suspend it but you have to contact us 3 weeks prior. There are fees associated with us having to re-ship the package to you.

We ship our boxes every month and when you receive the shipment will vary on where your location is. The average time from shipment is 10 business days. We do our best to ensure that course boxes arrive before the start of the course but there may be unforeseen delays.

Visit the ‘Addresses’ page of the Member Menu.

December 1st.

Yes but you should remove the packing tape, crinkle paper and any stickers. We are constantly looking for ways to become 100% recyclable. Also some of our packaging is biodegradable.

Soon. We are currently working on accepting returns of the Wine and Beer boxes in Toronto to receive a $5 and $2 credit respectively. More information will be sent out via our newsletter.

Unfortunately not but we’re working on it.

Yes. We believe sophistication is enjoyed more when it’s shared. Once you purchase a Marvonnay Yin, Wura or Noir Plan, you will receive a Membership Referral Code. This code is unique to you, can be used as many times as you like and is only active as long as you have an active Marvonnay Plan in good standing. As soon as the referral code is used, both you and your referral will receive free shipping on your next product subscription to the max value of $15 CAD each. The referral has no cash value and cannot be converted into any other offer.

Unfortunately not but we’re working on it.

Yes. We are licensed travel advisors based in Ontario that work with award winning tour operators.

Cancellations and reschedules need to be sent 24 hours in advance. After 24 hours, an equivalent video presentation will be sent.

We are moving at a rapid pace so we are constantly making changes to the website. These changes may occur with or without notice. Whichever changes are made, it is in the spirit of delivering a more sophisticated experience.

Our apologies. Please fill out the Website Error Form below.

Feel free to fill out our general Client Care form below. If you have a specific question, you can find our other forms below. We are a small operation out of Toronto, Ontario on Eastern Standard Time so we try to respond to all inquiries within 48 hours. We kindly ask for your patience, especially for international inquiries.